Martin Randall Travel aims to provide an unrivalled level of quality and service for our clients at every stage of a tour or festival, from the initial enquiry to after the event. Consequently, we take all our client feedback extremely seriously – it helps us to further improve and enhance the MRT experience.
Most individual tour descriptions include client commendations – either from participants in previous years or about the relevant lecturer. The following, however, is a selection of our clients’ general comments about Martin Randall Travel and its tours and festivals.
“I can’t say enough about the pleasure of dealing with a company where, when you call, a human being actually answers the phone, and they can quickly provide you with good information and answer you questions.”
“The administration before the tour was, as ever, excellent. You provide such good tours, lecturers and administration that I am not tempted to look to other tour operators.”
“My holidays with you have without doubt been the best ever… I congratulate you on the years of achievement through great hard work and keeping up of standards.”
“Martin Randall tours are meticulously organized and include very knowledgeable, personable and well known lecturers. In short, MRT offers the best value for the type of tours that it conducts.”
“What MRT gives is a professional service of the highest calibre where everyone is treated as an individual, not just part of a larger group. The staff are excellent, well and professionally trained, and they look after each person’s needs, no matter how much inconvenience this may cause. The lecturers I have met have been superb, combining humour, professional wit and deep understanding and knowledge with a human touch which makes their delivery exciting and accessible to all.”
“The documentation [for the music festival] arrived this morning and I have been immersed in it for the past hour. As always, I am left awestruck by the friendly tone, the efficiency and the sheer organisational skill of these papers – I wish you could run the rest of my life. Can't wait for this festival – the programme is stunning.”
“We really enjoy MRT tours, the organisation is very smooth and works well, the guides have been excellent and we have always met up with interesting people.”
“Martin Randall music festivals are truly life-enhancing experiences… I’m just left gasping by the imaginative programming and the standard of performance – these are talks and concerts which change one’s perception of music and enrich it beyond measure.”
“The many group tours I’ve joined have all been, without exception, perfectly administered and very enjoyable.”
“The organisation on MRT festivals, attention to detail, superb lectures and excellent accommodation makes these trips unique in the musical calendar and bring together a wonderful range of people, musicians, and non-musicians who mingle together in an atmosphere of unparalleled comfort and empathetic ambience…”
“My first solo holiday as I was widowed last year and the reputation of your organization gave me the confidence to book with you… I will be a repeat visitor.”