MRT wins Travel Company of the Year
15/01/2008
The AITO Travel Company of the Year award is decided solely on the basis of customer satisfaction surveys among the 150 members of the Association of Independent Tour Operators (AITO). Responses to certain questions are subjected to an arithmetical process which grades each company by their clients’ overall satisfaction with their holiday.
For the second time in three years, we came top in the category of companies with over 3,000 travellers. (Okavango Tours and Safaris won the award for smaller companies, also for the second time.) The results were announced on 15th January at an annual gathering of tour operators and journalists.
AITO is an association of around 150 tour operators, most of which are specialist, independent, owner-managed and the best in their field. Admission is selective and members are subject to a code of practice which prescribes high standards of professionalism and customer care.
We warmly thank all our clients who took the trouble to fill in the questionnaires, both the detailed ones they returned to us and the corroborating summaries they sent direct to AITO. We promise that we will not rest on our laurels but will strive always to improve the service we provide.